Privacy Policy

Last Updated: February 17, 2026  |  Effective Date: February 17, 2026

Princes Gold ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at princes-gold.com or interact with our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, submit inquiries, or use our services. The types of information we may collect include:

Personal Information

• Your name (first and last) when you submit a contact form or service inquiry
• Your email address for the purpose of responding to your inquiry or request
• The subject and content of messages you send through our contact form
• Information about the jewelry service you are requesting (e.g., custom design, repair, appraisal)

Automatically Collected Information

When you visit our website, certain information may be collected automatically through standard web technologies:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website address
• General geographic location (city/region level, not precise location)
• Device type (desktop, tablet, or mobile)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To reply to your questions, service requests, or consultation inquiries in a timely and helpful manner
• Providing Services: To facilitate custom design consultations, repair estimates, appraisal appointments, and other services you request
• Improving Our Website: To understand how visitors interact with our website so we can enhance user experience, content, and functionality
• Administrative Purposes: To maintain records of client communications and service history for quality assurance and follow-up
• Legal Compliance: To comply with applicable laws, regulations, and legal processes as required

3. Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., web hosting), provided they agree to keep your information confidential
• Legal Requirements: When disclosure is required by law, regulation, legal process, or governmental request
• Protection of Rights: When necessary to protect our rights, property, or safety, or the rights, property, or safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information would remain subject to this Privacy Policy

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) encryption for all data transmitted through our website
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure storage of client records and communications

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files placed on your device that help us understand how you use our website.

• Essential Cookies: Necessary for the website to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent)

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies for advertising or marketing purposes.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete personal information
• Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: You have the right to opt out of any future communications from us by contacting us directly

To exercise any of these rights, please contact us at Info@princes-gold.com. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, or comply with legal obligations. Contact form submissions and inquiry records are typically retained for up to 24 months, after which they are securely deleted unless a longer retention period is required by law or an ongoing business relationship exists.

10. Communications

When you submit a contact form or email us directly, you consent to receiving email communications from us for the purpose of responding to your inquiry. We do not send unsolicited marketing emails, newsletters, or promotional messages unless you have explicitly opted in to receive such communications. We do not engage in automated telephone dialing, text message marketing, or similar outbound communications practices.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at Info@princes-gold.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Princes Gold
Email: Info@princes-gold.com
Website: princes-gold.com

We take all privacy inquiries seriously and will respond to your communication within 30 days.